Account & Data Deletion

Holiday Globus is a B2B booking platform used by travel agencies. This page explains how you (an agency account holder or a member of your agency) can request deletion of your account and the personal data associated with it, and what we delete versus what we are legally required to keep.

You can request deletion of your account and associated data in either of these ways:

• In the app, open More → Support and send a message titled “Delete my account”.
• On the web, submit a request through our Contact page stating that you want your account and data deleted.

Please send the request from, or reference, the email address on your account so we can verify ownership before deleting anything.

On a verified request we permanently delete the personal data tied to your account, including:

• Your profile and login credentials (name, email, phone, password)
• Staff users you created and their access
• Customer contacts and notes you stored
• Saved preferences, your agency logo and uploaded documents
• Support messages and in-app activity tied to your account

Records of completed bookings, payments, invoices and wallet transactions are kept for the period required by accounting, tax and anti-fraud laws (typically up to 10 years, depending on your jurisdiction). These records are retained only for legal compliance, are not used for any other purpose, and personal identifiers within them are minimised or anonymised where the law allows. See our Privacy Policy.

We confirm receipt of your request and complete the deletion within 30 days then notify you by email once it is done. Data held by our infrastructure providers in encrypted backups is purged on the normal backup-rotation cycle.

Questions about deletion or your data? Reach us via the Contact page.